FAQ

NEWS AND INFORMATION

FAQ

Below are frequently asked questions, if you have any additional questions about the signs or our services, feel free to contact with us

General questions
  • How many years sign making experience do you have?

    We have 13 year sign manufacturing experience.

  • To get a quote from you, what info should I sent to you?

    We need the drawing or picture of the design; the size and color; and the shipping method you prefer. We would sent quote based on above info asap.

  • Where are you located?

    Our office located in Shenzhen, next to Hongkong. Factory is in Huizhou City, north to Shenzhen. It takes just 1 hour from Hongkong to our factory by high speed train.

  • What is your lead time?

    Our lead time for PVC & Silicone Neon sign is 3 to 5 days. But if you have super urgent orders to place, we are able to manage it within 3 days. For acrylic neon signs, channel letters and light boxes, etc. The lead time is 7 to 10 days. These are for general orders. For special orders and bulk orders, longer production times may be requird. For

  • What is your warranty?

    We grant 1 to 3 years warranty to different products. Please contact our sales representative for detailed information. Within The warranty time, we offer free replacement to failed products

  • Possible to ship my signs directly to my customer?

    Sure. That us regular practice. Just give us your customers' address and we will deliver the package directly to them.

  • What is your payment terms?

    We accept T/T, Paypal and Alipay. For small amount order, we require full payment before product. For big orders, we accpet 50% depoist before production and balance payment before delivery.

  • What about the import duties?

    There are two options: 1, You or yours customer pay the duties when the goods reach your hands. 2, We includes the duties in our quotes, and we pay the duties from our side.

  • How do you ship goods?

    We ship packages door to door by DHL , FedEx, UPS, and TNT etc. For big sized signs, if air shipping is not possible, we would ship it by sea . But we would discuss with you on the shipping issue when we are working on the quotation.

  • How many hours of aging test do you carry out ?

    Normally, we conduct 24 hour aging tests on all our signs before delivery.

Order issues
  • What accessories do you provide for installation?

    We provide stud bolts, washers , nuts and other stuffs for special installation.

  • What documents would you provide for installation?

    We provide 1:1 layout template; wiring diagram; installation notes.

  • Do you offer installation services?

    No, we are based in China, not able to offer installation services to overseas customers, currently.

  • Can I cancel my order in production?

    Yes. It is possible on the conditon that you take the losses of material and labour costs.

  • Is it possible to track my goods after delivery?

    Yes. You could track the packages, once the goods were shipped by DHL, UPS, Fedex, TNT, etc.

  • Can you match our PMS/Pantone colors?

    Yes, we'll try our best to match your required colors.

  • Can I make changes to confirmed orders in production?

    If order already in production process, any changes would lead to big losses. We sincerely hope this will not happen. But, we would accept changes, on the conditon that the customer agrees to take the losses .

  • How soon could I get the quote?

    It's our honour to have your inquiry! Normally, you'll get our sales representative's quotation in 1 working day for simple sign inquires; and 2 to 3 working days for sophisticated inquires. But we will try our best to provide our quote to you asap.

  • Your signs for indoor or outdoor use?

    Most of our products are suitable both for indoor and outdoor use. Please let know your weather conditions, so that we could adjust our products accordingly.

  • How long does your quote last?

    Normally, our quotation remain valid for 30 days.