
NEWS AND INFORMATION
Below are frequently asked questions, if you have any additional questions about the signs or our services, feel free to contact with us
We have 13 year sign manufacturing experience.
We need the drawing or picture of the design; the size and color; and the shipping method you prefer. We would sent quote based on above info asap.
Our office located in Shenzhen, next to Hongkong. Factory is in Huizhou City, north to Shenzhen. It takes just 1 hour from Hongkong to our factory by high speed train.
Our lead time for PVC & Silicone Neon sign is 3 to 5 days. But if you have super urgent orders to place, we are able to manage it within 3 days. For acrylic neon signs, channel letters and light boxes, etc. The lead time is 7 to 10 days. These are for general orders. For special orders and bulk orders, longer production times may be requird. For
We grant 1 to 3 years warranty to different products. Please contact our sales representative for detailed information. Within The warranty time, we offer free replacement to failed products
Sure. That us regular practice. Just give us your customers' address and we will deliver the package directly to them.
We accept T/T, Paypal and Alipay. For small amount order, we require full payment before product. For big orders, we accpet 50% depoist before production and balance payment before delivery.
There are two options: 1, You or yours customer pay the duties when the goods reach your hands. 2, We includes the duties in our quotes, and we pay the duties from our side.
We ship packages door to door by DHL , FedEx, UPS, and TNT etc. For big sized signs, if air shipping is not possible, we would ship it by sea . But we would discuss with you on the shipping issue when we are working on the quotation.
Normally, we conduct 24 hour aging tests on all our signs before delivery.
We provide stud bolts, washers , nuts and other stuffs for special installation.
We provide 1:1 layout template; wiring diagram; installation notes.
No, we are based in China, not able to offer installation services to overseas customers, currently.
Yes. It is possible on the conditon that you take the losses of material and labour costs.
Yes. You could track the packages, once the goods were shipped by DHL, UPS, Fedex, TNT, etc.
Yes, we'll try our best to match your required colors.
If order already in production process, any changes would lead to big losses. We sincerely hope this will not happen. But, we would accept changes, on the conditon that the customer agrees to take the losses .
It's our honour to have your inquiry! Normally, you'll get our sales representative's quotation in 1 working day for simple sign inquires; and 2 to 3 working days for sophisticated inquires. But we will try our best to provide our quote to you asap.
Most of our products are suitable both for indoor and outdoor use. Please let know your weather conditions, so that we could adjust our products accordingly.
Normally, our quotation remain valid for 30 days.